Terms of Service

By accessing or using the services provided by Granite Consulting Group Inc. (DBA Clear Cloud One), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. These terms apply to all visitors, users, and others who access or use our services, including our website, software implementations, and consulting services.

Clear Cloud One provides: • **Software Implementation**: Implementation of Accounting Seed, Arka Inventory Management, and related Salesforce-based solutions. • **Data Migration Services**: Secure transfer of data between systems with validation and quality assurance. • **Consulting Services**: Business process optimization, training, and ongoing support. • **Technical Support**: Maintenance, troubleshooting, and system optimization services. The specific scope of services will be defined in individual service agreements or statements of work.

When using our services, you agree to: • Provide accurate and complete information as requested • Maintain the confidentiality of your account credentials • Notify us immediately of any unauthorized access to your account • Use our services only for lawful purposes • Not interfere with or disrupt our services or servers • Not attempt to gain unauthorized access to any systems or networks • Comply with all applicable laws and regulations

All content, features, and functionality of our services, including but not limited to text, graphics, logos, and software, are owned by Clear Cloud One or our licensors and are protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our services without our prior written consent. Custom configurations and implementations created for your business remain subject to any underlying software licenses.

Payment terms are specified in individual service agreements. Generally: • Fees are due as specified in the applicable agreement • All fees are non-refundable unless otherwise stated • We reserve the right to modify pricing with reasonable notice • Late payments may be subject to interest charges • We may suspend services for non-payment Specific payment schedules for implementation projects will be outlined in your statement of work.

Both parties agree to maintain the confidentiality of proprietary information shared during the course of our engagement. This includes: • Business processes and strategies • Technical configurations and customizations • Financial information • Customer and employee data • Any information marked as confidential Confidentiality obligations survive the termination of our agreement.

To the maximum extent permitted by law: • Clear Cloud One shall not be liable for any indirect, incidental, special, consequential, or punitive damages • Our total liability shall not exceed the amounts paid by you for the services in the twelve (12) months preceding the claim • We are not liable for any loss of data, business interruption, or lost profits These limitations apply regardless of the legal theory upon which the claim is based.

We warrant that our services will be performed in a professional and workmanlike manner. However: • Services are provided "as is" without warranties of any kind, express or implied • We do not warrant that services will be uninterrupted or error-free • We disclaim all implied warranties, including merchantability and fitness for a particular purpose • We do not guarantee specific results from our services Some jurisdictions do not allow certain warranty disclaimers, so some of these limitations may not apply to you.

You agree to indemnify and hold harmless Clear Cloud One, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from: • Your use of our services • Your violation of these terms • Your violation of any third-party rights • Any content or data you provide to us

Either party may terminate the service relationship: • With written notice as specified in the applicable agreement • Immediately for material breach that remains uncured after notice • Immediately if the other party becomes insolvent or files for bankruptcy Upon termination, you must pay all outstanding fees, and we will provide reasonable assistance in transitioning your data.

These Terms of Service shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. Any disputes arising from these terms or our services shall be resolved in the state or federal courts located in Wake County, North Carolina.

We reserve the right to modify these terms at any time. We will provide notice of material changes by posting the updated terms on our website and updating the "Last Updated" date. Your continued use of our services after changes become effective constitutes acceptance of the revised terms.

For questions about these Terms of Service, please contact us: **Granite Consulting Group Inc. (DBA Clear Cloud One)** 2054 Kildaire Farm Rd #264 Cary, NC 27518 Phone: 1-877-881-1091 Email: Info@clearcloudone.com